Saturday, September 6, 2008

Andar e-pledge upgrades

Over the past week, we've seen some intermittent issues with the Andar e-pledge application hosted by Upic. The WebPages would load slowly (or not at all) during certain periods of the day. We believe that the issue may be related to the recent upgrade of the Andar software package and are working diligently with the provider to isolate any issues.

In the meantime, we're putting additional hardware in place to handle the current and expected load. By this weekend, we will have 4 to 5 times the server capacity dedicated to Andar e-pledge than we did at the start of this week through re-allocation of existing server resources.

As an insurance policy against additional issues, we have purchased four additional Dell servers (approximately $20,000) and expect to have them in the data center within 10 days. We believe the combination of additional hardware and the work we're doing with software provider will resolve any issues for the remainder of the campaign season.

We will continue to monitor server performance and make additional investments as needed to ensure a successful campaign season for your United Way. Please let us know immediately via the e-pledge Help Desk (866-583-3742) if you experience issues with Andar e-pledge.

No comments: