Monday, February 2, 2009

Upic Caravan Day 1: Louisville

Upic's management team (Winston, Jim & David) are on a 5 day, 5 city, 1200 mile customer caravan this week visiting some of our major United Way customers in the mid-West.

Our first stop: Louisville, home of Metro United Way. I began my United Way career here in 1982. Those first two years, we did not have any personal computers in the office. Our 1984 campaign chair donated the first two PC's ever used by this United Way to help prototype a company campaign tracking system they had developed in-house.

Times have really changed. I'm writing this blog post in the back seat of our rental car going 70 mph using a laptop with wireless Internet connection. Amazing!

We had a great visit today with about a dozen Metro United Way staff from a variety of departments. Louisville, along with High Point, were the original Virtual Office customers almost four years ago. We will be back in Louisville in a few weeks to replace the original site server which will significantly improve system speed and reliability.

Among the topics discussed: CRM, Qbase, USL-Andar integration, Internet filters, agency designation reporting portal, and the need for more advance planning/communication. We heard rave reviews for the Upic help desk and of our local CSR, Charlene at nearly every session.

Today was also the launch of our newest service, the live Andar help desk. Members calling our toll free help desk number now have the option of selecting 1 for Andar help which routes the call into Andar services group to quickly respond to Andar reporting and performance issues.

We're now on the road to our 2nd destination. Any guesses?

Hint: Meet me in ____ _______!

1 comment:

Erin McMahon said...

Dang- I am sorry I missed you today! I had wanted to stop by but the day just went so quickly!

I'm glad you could make the trip and hope you had a nice visit!