Monday, February 2, 2009

Upic Caravan Day 2: St. Louis

It's day two of our five day, five city, 1200 mile road trip visiting Upic customers in the mid-West.

Yesterday, we started the caravan in Louisville. Today, we are in the "Gateway to the West"--St. Louis.

The United Way here joined Upic as a full service customer during 2008. We provide hosting for Andar and MS Office/Email, help desks for technical and application support, along with Andar e-pledge configuration and custom reporting services.

We had great sessions with resource development, community investment and with members of the management team. It was wonderful to hear direct customer feedback and ideas to improve Upic services. There were times I wished we had recorded some of the positive comments for prospective members.

We're learning that we need to blend the use of our on-site staff with the specific expertise of the staff at Upic headquarters. This blended approach could be especially helpful in delivering training and for requirements gathering, for example. We're also seeing an increasing need for import/export functionality using Upic staff resources.

We're now on the road to our next "pit stop" where checkered flags salute the winners. That's our hint to our next location...

No comments: